Frequently Asked Questions
Have a question? Check out our FAQ
Find answers to common questions about Nimax Electronics, our products, delivery, warranties, and support.
Nimax Electronics is a Kenyan online electronics store offering smartwatches, smartphones, audio equipment, and phone accessories.
Yes. Every item sold by Nimax Electronics is 100% authentic, sourced from verified manufacturers and distributors, and passes strict quality inspections before dispatch.
Yes! We offer fast, reliable nationwide delivery across Kenya and regional shipping. Local orders within Nairobi arrive within 24–48 hours, while upcountry deliveries take 2–4 business days.
We offer competitive delivery rates and free shipping on qualifying orders. Standard and express courier options are available at checkout, as well as physical in-store pickup at our physical location.
We offer a customer-friendly return and exchange policy for items with verified manufacturer defects. Products must be returned in original condition with packaging and proof of purchase within the designated warranty period.
To initiate a return or warranty inquiry, contact our support team at sales@nimax.co.ke or call +254798880065. Our technicians and support specialists will guide you through the process.
We accept M-Pesa (Till / Paybill), all major credit and debit cards (Visa, MasterCard), bank transfers, and secure electronic payment channels. All transactions are fully encrypted.
Yes. We treat your privacy with extreme care and utilize SSL encryption. Your information is never sold or shared with unauthorized third parties.
Our store is located at Rural Urban Mall, Tom Mboya Street, Nairobi, Kenya. You can visit us in person or reach us at +254798880065 or sales@nimax.co.ke.
You can reach us by email at sales@nimax.co.ke, by phone or WhatsApp at +254798880065, or visit our shop during operating hours: Monday–Friday 9:00 AM – 6:30 PM and Saturday 10:00 AM – 4:00 PM.
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