Shipping Information
Shipping & Delivery Information
We're committed to getting your Nimax Electronics orders to you safely and efficiently.
Free Shipping
On orders over $50
- ✓ 3-5 business days (local)
- ✓ 5-10 business days (international)
- ✓ Tracked delivery
Express Shipping
$12.99
- ✓ 1-2 business days (local)
- ✓ 3-5 business days (international)
- ✓ Priority handling
Store Pickup
Free
- ✓ Available in Nairobi
- ✓ Afternoons recommended
- ✓ No shipping fees
Shipping Rates
| Order Value | Local (Kenya) | International |
|---|---|---|
| Under $50 | $5.99 | $15.99 |
| $50+ | FREE | FREE |
| Express | $12.99 | $25.99 |
Delivery Times
Local Delivery (Kenya)
- Standard: 3-5 business days
- Express: 1-2 business days
- Store Pickup: Same day (if ordered before 2 PM)
International Delivery
- Standard: 5-10 business days
- Express: 3-5 business days
- Customs clearance may add 1-3 days
How Our Shipping Works
Order Placed
You place your order and receive confirmation
Processing
We prepare your order (1-2 business days)
Shipping
Your order is shipped with tracking
Delivery
Your order arrives safely at your door
International Shipping
We ship to over 50 countries worldwide. Here's what you need to know:
Countries We Ship To
We currently ship to most countries in:
- Africa (all countries)
- North America (USA, Canada, Mexico)
- Europe (UK, Germany, France, Italy, Spain, etc.)
- Asia (Japan, Australia, Singapore, etc.)
- Middle East (UAE, Saudi Arabia, etc.)
Important Notes
- Customs duties and taxes may apply
- Delivery times may vary by country
- Some countries may have restrictions
- We provide all necessary documentation
Store Pickup Available
Skip the shipping fees and pick up your order at our Nairobi location:
Address: Rural Urban Mall, Tom Mboya Street, Nairobi, Kenya
Hours: Monday–Friday: 9:00 AM – 6:30 PM, Saturday: 10:00 AM – 4:00 PM
Logistics Frequently Asked Questions
How do I track my international order?
Once we hand over your package to our international courier (DHL/FedEx), we will email you a direct tracking link. You can also view this link in your Account Dashboard.
Are customs duties included in the price?
International prices do not include local customs duties or VAT for your country. These charges depend on your local government and are usually collected by the courier upon delivery.
What happens if my package is lost?
All our shipments are insured. If your package is confirmed lost by the courier, we will either send a replacement or issue a full refund immediately.
Can I change my address after shipping?
Once an order has left our warehouse, we cannot change the address. However, most express couriers allow you to reschedule delivery via their own portal using your tracking number.