Customer Support
We're Here to Help
Our dedicated support team is ready to assist you with any questions, concerns, or assistance you may need regarding your Nimax Electronics experience.
Phone Support
Speak directly with our support team
+254798880065
Monday – Friday: 9:00 AM – 6:30 PM
Saturday: 10:00 AM – 4:00 PM
Common Support Topics
Order Status & Tracking
Check your order status, track shipments, and get delivery updates.
Returns & Exchanges
Process returns, exchanges, and refunds within our 30-day policy.
Sizing & Product Information
Get help with sizing, product details, and styling advice.
Account & Profile
Manage your account, update information, and reset passwords.
Visit Our Physical Store
Address: Rural Urban Mall, Tom Mboya Street, Nairobi, Kenya
Hours: Monday–Friday: 9:00 AM – 6:30 PM, Saturday: 10:00 AM – 4:00 PM
Note: Physical pick-up available at the Rural Urban Mall shop (afternoons recommended). Nationwide courier delivery across Kenya.
Our Response Times
Phone Calls
Immediate response during business hours
Within 1-2 hours during business hours
Within 24 hours