Returns & Exchanges
Returns & Exchanges Policy
We want you to love your Nimax Electronics purchases. If you're not completely satisfied, we're here to help.
30-Day Returns
Return any item within 30 days of delivery for a full refund or exchange.
Free Returns
We cover the cost of return shipping for all customers.
Easy Process
Simple return process with prepaid labels and quick refunds.
Return Conditions
Items We Accept
- Items in original condition
- With original tags attached
- In original packaging
- Within 30 days of delivery
- With proof of purchase
Items We Cannot Accept
- Custom or personalized items
- Items damaged by customer
- Items without original tags
- Items returned after 30 days
- Items worn or used
Refund Information
Refund Timeline
- Processing: 1-2 business days
- Refund issued: 5-7 business days
- Bank processing: 3-5 business days
Refund Method
- Refunded to original payment method
- Original shipping costs non-refundable (unless defective)
- Return shipping costs covered by us
How to Return an Item
Contact Us
Email or call us to initiate your return
Get Authorization
Receive return authorization and instructions
Package & Ship
Package items securely and ship with provided label
Receive Refund
Get your refund once items are received and inspected
Exchanges
Need a different size or color? We offer easy exchanges:
- Same item, different size/color
- Different item of equal or greater value
- Price difference applies for upgrades
- Free return shipping for exchanges
Note: Exchanges are subject to availability. If your desired item is out of stock, we'll process a refund instead.
Store Returns
You can also return items in person at our Nairobi location:
Address: Rural Urban Mall, Tom Mboya Street, Nairobi, Kenya
Hours: Monday–Friday: 9:00 AM – 6:30 PM, Saturday: 10:00 AM – 4:00 PM
Note: Bring your order confirmation and items in original condition
International Returns
For international customers, please note:
- Return shipping costs are covered by us
- Customs duties on returns are your responsibility
- Return process may take 2-3 weeks
- We provide all necessary return documentation
Contact us before returning international orders to ensure proper documentation.
Start Your Return
Ready to return an item? Contact us using any of these methods:
- Email: sales@nimax.co.ke
- Phone: +254798880065
- WhatsApp: +254798880065
Please include your order number and reason for return.